• Purchase art on-line

  • Free shipping in EU

  • Pay with PayPal, Visa or Mastercard

Terms and conditions for the online-shop

 

General informations

Webside: www.dorthelund.com

Owner: Dorthe Lund Kristensen

Address: Engbjergvej 45, 7620 Lemvig - Denmark

Phone: +45 61684318

Email: dorthe.lund.kristensen@hotmail.com

Payment

You can pay with Paypal and the credit cards VISA and Mastercard via PayPal.

All amounts are in DKK. Danish kroner.

Delivery

I aim to send the orders placed in the web-shop within 1-3 working days.

Paintings will be delivered to the delivery address provided when ordering.

Your artwork is sent by Post Nord.

Free shipping in EU.

Your item will be delivered 3-12 business days after ordering + time in customs.

For certain goods, special delivery terms apply. The conditions will be stated specifically prior to the purchase of these items.

 

Right of complaint

A 2-year right of complaint is granted in accordance with the Purchase Act. Our right of complaint applies to defects in material and / or manufacturing. You can have the item repaired, exchanged, the money returned or a reduction in the price, depending on the specific situation. The complaint does not apply to errors or damage committed by incorrect handling of the product / service. You must complain in "reasonable time" after you have discovered the defect / error. Dorthe Lund will cover return costs to a reasonable extent.

 

When returning, complaints and exercising the right of withdrawal are sent to:

Dorthe Lund Kristensen

Engbjergvej 45

7620 Lemvig

Denmark

 

Refund

In the case of a refund, please enclose bank details in the form of account number and account number so that the agreed amount can be transferred. This information can be provided without risk per. mail or other electronic form as it is not sensitive information and will only be used for our fulfillment of the refund.

 

Rights of cancellation

There is a 14-day full right of return on artworks. 

The buyer pay and organize the return shipping.

Cancellation must be notified no later than 14 after the purchase and from the cancellation you must return the shipment no later than 14 days after. The notice must be given per. mail to dorthe.lund.kristensen@hotmail.com. In the notice, you must clearly state that you wish to exercise your right of withdrawal. If you want to send the item, please send it to:

Dorthe Lund Kristensen

Engbjergvej 45

7620 Lemvig

You can also regret by simply refusing receiving the item.

 

Return

You must return your order without undue delay and no later than 14 days after you have exercised your right of cancellation. You must bear the direct expenses in connection with the return (approx. DKK 65 -100 in Denmark and DKK 100 - 500 in EU).

Upon return, you are responsible for the item being properly packed.

You bear the risk of the item from the time of delivery of the item until it is received back.

Refund

If you regret your purchase, you will of course receive the amount you have paid back.

When exercising the right of withdrawal, all payments received from you, including delivery costs (excluding additional costs due to your choice of shipping other than the cheapest form of standard delivery that we offer), will be refunded without undue delay and within 14 days from the date where notice of your decision to exercise the right of withdrawal has been received.

Refunds are made using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise.

The amount refund will be withheld until the item is received back, unless you have previously provided documentation that you have returned it.

 

Pick-up in the workshop

It is possible to choose to pick up paintings in the workshop.

Write under comments if you have special wishes and you will be contacted to arrange further.

In this way, it is possible to reserve an item online, and then pick up the item physically in the workshop.

Personal data policy

In order for you to enter into an agreement with us and shop on our website, we need the following information about you:

 

Name

Address

Phone number

Email address

Information about what you bought

 

Your personal information is processed for the purpose of being able to deliver the item to you, and to be able to process inquiries regarding your purchase. The processing takes place according to the rules in our personal data policy. Here you can read more about how your information is processed, when it is deleted and what rights you have as registered.

Complaints 

If you have a complaint about a product purchased in this Web-shop, a complaint can be sent to:

The Danish Competition and Consumer Authority's Center for Complaint Resolution

Carl Jacobsens Vej 35

2500 Valby

Link: www.forbrug.dk

If you are a consumer residing in another EU country, you can indicate your complaint in the EU Commission's online complaint platform.

The platform can be found here: http://ec.europa.eu/consumers/odr/

If you file a complaint here, you must provide our E-mail address: dorthe.lund.kristensen@hotmail.com

Dorthe Lund Kristensen

Engbjergvej 45

7620 Lemvig - DK